Frequently Asked Questions

Check-in is from 4:00 PM, check-out is by 11:00 AM. For earlier check-ins or late check-outs, please contact us in advance — we are happy to help.

Please respect the following house rules: Smoking is not permitted inside the house (smoking on the terrace is fine). Quiet hours are from 10:00 PM to 8:00 AM. Pets must be registered in advance. Please leave the house in clean condition. Parties and excessive noise are not allowed.

Yes, free parking is available. The villa has a carport and additional parking spaces directly at the house. Parking is free and reserved for your use.

Pets are allowed under certain conditions. Please let us know before booking if you intend to bring a pet, and provide the type and size. Pets must be well-behaved and clean. Additional cleaning may be required.

Payment is made entirely through Airbnb. After confirmation by the host, you will be asked to pay for your stay through the Airbnb platform. All Airbnb payment methods are accepted.

The cancellation policy is listed on the Airbnb listing page for Villa Ankerplatz. Please check there for current terms before booking. Cancellation terms may vary depending on the date.

The rental includes the use of the entire villa with all facilities: rooms, kitchen, bathrooms, garden, terrace, WiFi and all available appliances. Bed linen and towels are also included. Cleaning and service fees are listed separately.

Yes, complimentary high-speed WiFi is available. You will receive the WiFi access details upon arrival. The WiFi covers the entire house and outdoor areas.

Yes, the villa is fully heated and therefore comfortable to use even in winter. A beautiful wood-burning stove provides coziness. The heating works reliably and keeps the house pleasantly warm.

You can contact the host via the Airbnb platform. All questions and inquiries should be sent via the messaging function in your Airbnb account. You will normally receive a reply within a few hours.

Yes, the villa is very child-friendly! There is a large garden with play equipment, shallow water in the nearby Bodden for safe swimming, and many family-friendly activities nearby. The shallow water is particularly safe for small children.

Your data is protected and handled confidentially in accordance with the GDPR (General Data Protection Regulation). We use your information only to manage your booking and communicate with you. Please read our privacy policy for further details. Your data will not be shared with third parties.